Privacy Policy
Shipping Information
At Laloura, we’re proud to offer FREE shipping on all orders, with the goal of delivering your items quickly, safely, and with care.
Order Processing Time
Please allow 1–3 business days for us to process and ship your order after it is placed. Once your package is handed off to our shipping carrier, it will be considered dispatched and on its way to you.
During peak seasons or holidays, processing may take up to 7 business days. We appreciate your patience during these times.
Estimated Delivery Times
Shipping timeframes vary based on your location. Once your order is dispatched, typical delivery estimates are as follows:
📍 Canada: 8–14 business days
📍 UK & Europe: 7–15 business days
📍 Australia & NZ: 8–14 business days
📍 Rest of World: 10–20 business days
Please note: unexpected customs inspections, courier delays, or holidays may occasionally extend delivery times.
Accurate Shipping Details
It is the responsibility of the customer to ensure that shipping details are complete and correct at checkout.
If we detect any issues with the address, our team will reach out within 3 business days to verify. If we do not receive a response, we reserve the right to cancel the order.
If you need to correct your shipping info, please email us at Laloura within 24 hours of placing your order. While we’ll do our best to update it, changes after this window are not guaranteed.
Delayed Deliveries
While we do everything we can to deliver on time, some delays may occur due to circumstances outside of our control — including courier disruptions, weather, customs, or supply chain issues.
We’ll always notify you of any significant delays and assist in tracking your package, but Laloura is not responsible for delays caused by external factors.
Lost or Stolen Packages
If your order shows as delivered but is missing, or if you believe your package has been lost or stolen, please contact us at Laloura right away.
We recommend reaching out to the courier directly to begin a claim process, and we’ll also follow up from our side to support you. While Laloura is not responsible for lost or stolen packages, we’ll do our best to assist and, where applicable, offer a replacement depending on the situation.
Shipping Policy Updates
Laloura reserves the right to update or modify this Shipping Policy at any time. By placing an order with us, you agree to the most current version of our shipping terms.
We encourage all customers to review this policy periodically. For any questions or concerns, please contact us — we’re here to help.